Refund Policy

Your satisfaction is our priority. We offer a simple, no-questions-asked refund policy.

Our Commitment to Your Satisfaction

At Change Address US, we stand behind our service with a comprehensive, customer-friendly refund policy. We understand that circumstances can change, and we want you to feel confident when choosing our address change services. That's why we offer a straightforward, no-questions-asked refund policy that puts your satisfaction first.

Our refund policy is designed to be simple, transparent, and hassle-free. We believe in making the refund process as easy as possible because your peace of mind matters to us.

Key Features of Our Refund Policy

No Questions Asked

We respect your decision and don't require lengthy explanations. If you're not satisfied, that's reason enough for us.

7-Day Window

You have a full 7 days from your purchase date to request a refund for any reason whatsoever.

Full Refund

We refund 100% of your payment with no hidden charges, deductions, or processing fees.

Quick Processing

Refunds are processed within 5-7 business days directly back to your original payment method.

How to Request a Refund

Requesting a refund is incredibly simple. We've streamlined the process to save you time and eliminate any confusion:

Step-by-Step Process:

  1. Provide Order Information: Include your order number or the email address used for purchase
  2. Request Confirmation: We'll confirm your refund request within 24 hours
  3. Processing: Your refund will be processed within 5-7 business days
  4. Completion: You'll receive confirmation once the refund appears in your account

That's it! No complicated forms, no lengthy questionnaires, no waiting on hold. Just a simple, straightforward process that respects your time and decision.

Refund Eligibility

Our refund policy is designed to be as inclusive as possible. Here's what you need to know about eligibility:

You're Eligible If:

  • Your purchase was made within the last 7 days
  • You're requesting a refund for any reason (no justification required)
  • You have your order information or email address used for purchase
  • You contact us through our official support channels

We believe that if our service doesn't meet your expectations or circumstances change, you shouldn't be financially penalized. This policy reflects our confidence in our service quality and our commitment to customer satisfaction.

Processing Timeline & Details

We understand that when you request a refund, you want it processed quickly and efficiently. Here's exactly what happens after you submit your refund request:

Within 24 Hours

Our support team will review your request and send you a confirmation email acknowledging your refund request and providing you with a reference number.

Within 2-3 Business Days

We initiate the refund process with your payment provider (credit card company, PayPal, etc.). You'll receive notification when this step is completed.

Within 5-7 Business Days

The full refund amount appears in your account. The exact timing depends on your payment provider's processing schedule, but it's typically on the faster end of this range.

Contact Our Support Team

Ready to request a refund or have questions about our refund policy? Our friendly support team is here to help. We're committed to making this process as smooth as possible for you.

Contact Methods:

  • Phone: (+1) 800-372-9130
  • Contact Form: Available on our Contact Us page

Support Hours:

  • Monday - Friday: 8:00 AM - 8:00 PM EST
  • Saturday: 9:00 AM - 5:00 PM EST
  • Sunday: Closed

Important Notes

This refund policy reflects our commitment to customer satisfaction and transparent business practices. We reserve the right to update this policy as needed, but any changes will only apply to future purchases, not retroactively to existing customers.

If you have any questions about this refund policy or need clarification on any aspect of the process, please don't hesitate to contact our support team. We're here to ensure you have a positive experience with Change Address US, whether you use our service or decide it's not right for you.