Privacy Policy

Last Updated: January 1, 2025

This Privacy Policy describes how Change Address US collects, uses, and protects your personal information when you use our address change services.

1. Information We Collect

Personal Information

We collect personal information necessary to process your address change, including:

• Full name and contact information
• Current and new addresses
• Phone numbers and email addresses
• Date of birth and Social Security Number (for identity verification)
• Payment information (credit card details)

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring websites and search terms

2. How We Use Your Information

We use your personal information solely for the following purposes:

• Processing your address change requests with selected organizations
• Verifying your identity and preventing fraud
• Communicating with you about your service and sending updates
• Processing payments and managing your account
• Providing customer support and responding to inquiries
• Improving our services and website functionality
• Complying with legal obligations and regulations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your information in the following circumstances:

• With Organizations You Select: We share necessary information with organizations you choose to notify about your address change
• Service Providers: We may share information with trusted third-party service providers who help us operate our business
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfer: Information may be transferred in connection with a merger, acquisition, or sale of our business

4. Data Security

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection practices
• Compliance with PCI DSS standards for payment processing

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we keep your information for:

• Account information: 7 years after account closure
• Transaction records: 7 years for tax and legal compliance
• Communication records: 3 years for customer service purposes

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications at any time

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Prevent fraud and improve security

You can control cookies through your browser settings, though some features may not work properly if you disable cookies.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

9. International Data Transfers

Your information may be stored and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us: